Steps to reproduce
My mac app canât sync to latest contents. Web app is OK instead.
On sync status bar, Itâs âsavedâ instead of âsyncedâ or âsyncing nowâ ⌠Itâs always âsavedâ from some timeâŚ
just as below:
My mac app canât sync to latest contents. Web app is OK instead.
On sync status bar, Itâs âsavedâ instead of âsyncedâ or âsyncing nowâ ⌠Itâs always âsavedâ from some timeâŚ
just as below:
I tried to reinstall my app and relog-in my account, itâs now working yet
Do you mean itâs ânot working yetâ or ânow working againâ?
Also which country are you in? Even if you have internet, it can say âSavedâ instead of âSyncedâ if your computer cannot reach our server. If that happens, youâll need to use VPN software, unfortunately
Oooo, sorry Erica, itâs NOT working yet. I m in China, but web is ok. And also, i used vpn to try it, still saved.
BTW, is it different server between web and mac app?
Plus, I installed a mac app in my another mac, all are ok.
and in my this mac, I login with another account, all are okâŚ
Should I clean some cache or anything in my this mac?
No there isnât.
Could you try just restarting the app, not uninstalling and reinstalling it?
Iâm also getting an issue here. Web app works as expected, but the mac app doesnât sync (and new documents from web arenât reflected in the Mac app).
Iâm definitely connected to the internet (in the US, no vpn or proxy stuff), but the debug console of the app shows OFFLINE ENABLED
. Thereâs also debugging.ts:60 Error: Uncaught TypeError: Cannot read property 'get_server_id' of undefined
, which feels related.
So sorry about the late reply!
This part is expected, OFFLINE ENABLED
means offline capabilities are working properly, not that no internet is detected, so no need to worry about that part
@Shida Could you take a look at the debugging.ts:60 Error: Uncaught TypeError: Cannot read property 'get_server_id' of undefined
part?
@Erica Iâm also having this issue on the windows apps. Iâm currently in Thailand but have been for months with no issues. More worryingly my app says âsave nowâ in the corner and wonât seem to save a local copy or let me close the app. This is after I restarted to try and fix the problem that is stated above.
Itâs throwing 403 errors every couple of seconds and and âUncaught TypeErrorâ is thrown when I hit âSave Nowâ in the corner.
Taking a look now. It seems like some kind of small corruption in the local save files or some sort like that which is generating the error. Iâll double check and see how we can restore the saves and make it sync again.
Weirdly our servers arenât supposed to return 403, even when forbidden or not logged in. Iâll need to see why thatâs happening.
Hi, I also have a problem, canât get the Mac App to sync no matter how many times I delete & reinstall. Works fine on web, and iOS (iPhoneX and iPad Pro), originally reported here, not sure if I need to flag my issue differently or elsewhere?
Hey there, Iâm also having a sync issue with the Mac app. Ever since I tried copying a large document and pasting it into an empty doc, Iâve been getting the âCanât Syncâ message.
The error report just has the entire doc I copied in it, which wonât go away (tried uninstalling/reinstalling). Curiously, the desktop app is syncing with my android app (for now). Still, Iâd really like to clear the error message and report, if at all possible. Thanks.
Could you back up (export) that large document and then try the following:
That should pull a fresh copy from the server and fix the issue. After that, paste or import the local changes to continue.
Let me know if that fixes it!
Erica, that 100% worked! The app even seems to be slightly faster, too. Thanks for the quick help, yâall are great.