Some (not all files) lost sync between PC and phone

[Erica]

Hi Peter,

Sorry to hear the sync is not working for you!

@Peter_Kara

1 - Is there a way to get the files back into sync (reverting to the phone version of the file and discarding the pc version)?

Yes, you can do that back exporting the two files first, closing the Android app, clear the app cache in Settings - Storage - Other apps - Dynalist - Delete storage, and then restarting the app.

@Peter_Kara

2 - Any idea what I did wrong to create this loss of sync?

We’re still not sure. From the bug reports, it looks like it’s a rare occasion of data corruption, although we haven’t been able to figure out the exact cause. Unfortunately, we haven’t been able to reproduce it or spot any patterns.

If you have any information on that, it would really help our investigation!

@Peter_Kara

Additional info - The symptom of perpetually-loading animation on the phone app (Android stuck at loading animation) seems to have occurred at the same time as the lost of sync of these two files as best I can tell. I can get past the loading animation by clicking on a file from the file list. Maybe that caused the problem?

I understand that looks related, but it’s not the cause of the issue. This one is a fairly recent bug and will be fixed in the upcoming release.

See: Android stuck at loading animation

I hope that helps!