Inbox won't sync from mobile

šŸ›Bugs
#8

Just adding to the chorus that Iā€™m also experiencing this. (iOS official app)

An additional data point: if I move the unsynced items out of the inbox to another list, they DO appear on the desktop wherever I sent them. Theyā€™re just not visible in the Inbox.

#9

I experience this issue too. It is somewhat random how it occurs. Sometimes items added from the ā€œshareā€ sheet will sync, but sometimes they will stay in the inbox on my iPhone. It would be nice if there was a way to force a sync of all items.

#10

I also had the same problem. The Inbox was not syncing.
Using Android app and MacOS app.

Donā€™t know if some fix was made because new items are now being sync.
If I add a new item to the inbox in both system it will show up in the other.

But old items are still not synced. So in the Web/MacOS Inbox I have 80 items and on the Android inbox I have 300.

#11

Sadly we havenā€™t been able to reproduce this issue, as you said itā€™s somewhat random how it occurs.

Did you notice any patterns?

#12

Iā€™ve have not noticed any patterns. Usually I only discover it very late after I have added something.

#13

Aww, that sounds bad. If there are no patterns we can reproduce with, I guess weā€™ll start the investigation by looking at how the code is different for manually input items vs inbox shared items.

#14

Iā€™ve had problems as well, but hard to reproduce.

#15

Iā€™ve just starting using dynalist, and I always saw this behavior (i.e. links shared from android never appear on the web/desktop version). Now it seems to work - I did two things that might have made a difference

  • I changed my inbox the top item of a page (called inbox) to an item in another page
  • I turned off the ā€œlockā€ button on mobile (I often just view notes on mobile so leaving lock on makes sense)
    hope this helps
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#16

Same problem here, on Android. It seems to occur when using the sharing function on Android, and then choosing Dynalist. The item does appear in the Inbox, but not on the web. I tried the following in the Inbox:

  • add a space to the shared item -> still not syncing the shared item
  • add a new item manually to the Inbox -> syncing the new item, but not the shared ones
  • move the new manually added item up the list -> now the shared items in the Inbox are synced with the web version

So one workaround is to manually add an item at the bottom of the Inbox, and then move this item up the list.

I am very disappointed that Dynalist has not been able to fix this in more than 2 months. I am a paying customer.

1 Like
#17

I am having this issue as well on iOS, typically (at least when I notice it) when I share content to my Dynalist inbox. The latest incident happened in the last couple days.

The shared item is not visible in browser, or in the Dynalist desktop (Windows) app, and both those services and the iOS app display they are Synced. If I change the contents of the bullet point, or add a note the item still wonā€™t show up outside of iOS.

The only workaround I have seen is if I indent the newest items so it is the child of the bullet point above it (I have items added to the bottom of my inbox).

Hope this can be resolved sometime soon.

#18

Thatā€™s super helpful! Youā€™re saying that changing the content of the broken item doesnā€™t do anything, but moving it somewhere else (i.e. indent/unindent, drag-drop) fixes it? This is a very interesting clue could narrow down the problem.

#19

One more question: Do any of you have your inbox configured as the root of the document (outermost level) or under a specific item?

#20

My inbox is just a document called ā€œinboxā€

#21

My inbox is at the root level of its own document as well.

#23

I have the same issue with pattern: ā€œSharing to my Dynalist account on iOSā€.

  1. If I indent and then de-indent item that is visible only on iOS ā€” it gets visible on web .
  2. I can indent something that is already visible on web under visible only on iOS ā€” it gets invisible on web .
  3. I have INBOX as 1st level (not root) in by doc, under ā€œ:exploding_head: INBOXā€ item.
  4. Itā€™s really hard to reproduce. Iā€™ve noticed sharing from Safari and Telegram (messaging app).
  5. Iā€™ve tried that on iPhone as source of sharing, so it is visible only on iPhone . It is not visible on iPad .

I do really need this feature. Anything else I can help with?

1 Like
#24

Iā€™m still investigating this but one last question that should be enough for me to find out the rest (hopefully).

You said itā€™s really hard to reproduce, that means it happens only sometimes, right? As in, most of the time it does sync correctly?

#25

Iā€™d say for me it happen in 80% of the cases for me. So, only 20% of the sharings syncs correctly.

#26

Any progress on that? Making me very frustrated :slight_smile:

One more thing noted when visible on iPhone, but not visible on iPad ā€” make and remove indention on iPhone then it will be visible on iPad.

#27

This bug has been fixed about a month ago - see Lost Data from iOS (related to sharing extension)

Seems like we didnā€™t update this thread, sorry about that!

#28

Oops! Thank you a lot then.

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