I never receive any email

🐛Bugs
#1

Steps to reproduce

Try to create an account with an email and a password instead of a Google account. Or try to use the “reset password” feature.

Expected result

I should receive a confirmation email signaling that I have created the account, or a link to reset the password.

Actual result

I don’t receive any email from dynalist. I’ve tried several different email adresses using gmail, yandex and custom domain names, and checked the spam folder everytime. I also waited several days to see if it was not due to a delay. Finally, I tried using Thunderbird and a web interfaces.

Environment

N/A

Additional information

I wish to unlink my google account from dynalist and use a regular password. Not receiving any email currently prevent that.

#2

Could you PM me the email address you used so I can try resending it to you?

#3

I just received a mail for theaccount I created days ago, did you do something ? Anyway, I just moved all my data into it, and will buy the pro account on this one, while closing the others.

Thank you, you can close this ticket.

#4

Thanks for the update and sorry about that.

There seems to have been an issue with our email sending service, which we have just resolved.