Thatās fair. And we donāt expect to convince anyone using Dynalist for very simple things to consider paying for it, especially if they have the choice of a million other productivity tools for their simple use cases.
The thing is, only if a user find unique advantages of using Dynalist over every other competitor are they willing to pay for it.
This means that paying users are almost always power users, or theyāre using Dynalist for important work. Or their company reimburses it.
It is subjective, but itās a well known psychological phenomena and thereās no denying that it has some effect. Understandably it may not be the strongest indicator of quality but it has an effect on it nonetheless.
This is especially true for the Enterprise business customers (those who gets Dynalist Pro reimbursed by their employer), where companies are used to paying high prices for software, itās common to identify ācheapā software as lower quality.
Weāve actually been through that phase - From 2015-2017 weāve had the Early Bird discount for anyone who signed up before ~July 2017 which was 50% off the full price, which stacks with other discounts like our Christmas sales or referral credits.
Since the ending of the early bird discount, we havenāt seen a noticeable drop in new paying users, surprisingly. There was a dip in the months immediately following but the effect was very small overall.
Iām not sure if I havenāt been clear, but convincing double the number of users to pay a single dollar is more difficult. Iām sure there ARE users who are willing to pay after the price adjustment. In fact, many users do email us with the exact feedback you wrote in the first post.
Itās a matter of statistics. There just isnāt a lot of users who are in the position you describe - willing to pay but arenāt paying because of the price.
For those users, we have the student discount (if they happen to be students/professors/researchers), and from time to time weāll run sales like the Christmas sale. This satisfies most people in that category.
Weāve discussed this many times internally as well. Itās also a difficult decision for many reasons:
- What features/limitations would be on the lower tier, and what would stay on the higher tier? Iām not asking here, but I just want to illustrate the difficulty of the problem. Weāve spent countless hours thinking about what a lower priced tier could offer, and something like āoffer 500mb monthly upload to a middle segment and charge them 49$ā is just too hasty of a decision.
- From a pure business standpoint, whether we benefit from this lower tier entirely depends on the balance between how many new users sign up for the lower tier (who were using Dynalist for free) vs how many current Pro users would downgrade to the lower tier. In this regard, we think that our discounts have done a great job for people who canāt afford to pay the full price, but still wishes to pay. Everyone gets the full Dynalist Pro experience, and not a crippled Dynalist Pro just because theyāre less financially able.
Either way - We really appreciate that you wishes to help us!
I just wanted to express that weāve been at this for a few years now, and pricing is something we spent a considerable amount of time on researching and experimenting.
I completely understand that it may not be as apparent when viewed from the outside, but our internal data suggests that weāre in a pretty good spot right now.