Using Vivaldi or Mac app. Using a shared folder, copy or rename documents that are inside. Accessing the context menu over the document for some reason activates dragging the document, and then the document and/or folder vanishes entirely.
Expected result
My documents not all being deleted, and just being able to access the context menu for the document.
Actual result
All of my documents and the folder containing them disappear.
Environment
Which operating system are you using? MacOS. Which browser are you using? Vivaldi. If youāre using a desktop or mobile app, whatās the version number of Dynalist? Newest.
Additional comments
Has happened 2 times with my other personal account. Trying to use as a documents directory for my 30+ person employer but now not sure if I can trust the product to hold up. Have yet to share with a large group but losing documents without a restore/trash function or version history (why is version history tied to documents ā what happens if the document is deleted??). Sick of pulling in a backup with missing work and needing to reformat color coding, etc.
So, this is the source account that is the original creator, supposed to be hosting the folder. When I access this account I donāt see anything on first load. On the other account, which has the folder shared to it, I see the folder briefly but quickly enough the folder disappears or the webapp freezes while syncing.
I canāt seem to repro the issue though, might need some more information.
I tried to make a copy of a document inside a shared folder, or rename a document inside a shared folder, and that worked correctly (is that the case for you?). And after that the context menu over each document is working fine.
Am I missing something? I can post a video of me reproāing it if that helps. I might be missing something.
Also, I spotted an error coming from your client, so we can debug from there as well.
Just want to let you know that we take data loss very seriously. From the looks of it, no data is lost, but the UI is acting funky for some reason (most likely an edge case since I canāt seem to easily repro the issue).
Sorry for having to go through thisā¦ could you tell me if this is happening on web or the mac app right now? If itās the mac app, whatās the version of the app? You can do that by choosing the āAboutā option in the main menu (menu icon at the top right corner). I just want to make sure weāre working with the same version of the app so itās easier to investigate the issue.
If you right click on a document to open the context menu, for some reason it also activates the āholdingā cursor and movement in the context menu also drags the document position. The error seems to occur while in this state. I think something weird is happening with the input and then the document doesnāt know where itās supposed to be positioned in the list, so it vanishes. I think the data might actually be fine, itās just the UI not showing the folder. Thatās my hunch. But the folder is missing in both accounts which contradicts that hypothesis, because it would be in a different order in my other account.
What error was coming from the client?
Itās happening in the web app in Vivaldi. Itās also happening in the mac app, which I deleted in an attempt to avoid weird cache issues affecting the sync (which is another error Iāll report if it keeps happening on the newest version). So Iām not sure which mac app version was the culprit even though it should have been updated to the newest version.
Question: is the mac app just a skin deployment of a Chrome instance? If I had both the web app open, and the mac app, in the same account or in different accounts, could this cause the issue? I donāt think this was the case each time, but itās a suggestion if you are trying to reproduce the issue first.
Donāt think that would cause the issue. I personally also use Dynalist this way and havenāt seen this issue, and Dynalist is designed to be able to handle being used in multiple sessions at the same time.
Update on the issue: there are two issues, one for the situation where the disappearing files can come back after refresh (letās call it ācome backā), and another for the situation where the files do not come back and disappear again after appearing for a brief moment (letās call it ādoesnāt come backā).
Now weāve found a way to repro issue ācome backā, and weāll add safeguards for that.
For issue ādoesnāt come backā, we havenāt found a way to repro it (following your steps doesnāt seem to repro it, canāt even repro issue ācome backā, Iām guessing your Dynalist environment is a little from ours since the issue has already happened and messed up some things). But we do have an error for it, and I can PM you the stacktrace if youāre interested. Weāll try to fix it, but unfortunately fixing it doesnāt bring the file back, some manual fixing is required to make everything back to normal. Iāll PM you the details.