Expand / collapse shortcut in web-version

Arthur_Miko · November 6, 2018, 2:53pm

Hello! Your app is great and very useful!
I have only one problem with your app it’s about shortcut for expand / collapse items. There is shortcut for “ctrl+.” but it doesn’t work properly by some reason. When I’m using trial pro version I turned off shortcut for help “ctrl+/” and this combination works well for expand / collapse. But now pro trial is over and custom shortcut was disabled. Can you advice what’s the problem with this shortcuts and how to solve it? It’s strange also because combination “ctrl+shift+.” works well for expand all / collapse all.
Thank you in advance!

Browser: Chrome
OS: Ubuntu
Keyboard with standart QWERTY layout

Erica · November 8, 2018, 1:35am

Are you using any IME (input method editor) like those used to write Japanese or Chinese?

I remember that could be an issue for this specific shortcut.

Arthur_Miko · November 8, 2018, 7:27am

No, I don’t using IME.
Here is system text entry settings.

Erica · November 8, 2018, 7:36pm

So it happens no matter if you’re typing English or Russian?

Arthur_Miko · November 9, 2018, 5:59am

Yes. “Ctrl+Shift+.” works in both languages and “Ctrl+.” doesn’t work in both languages.

samai748 · December 31, 2018, 2:39am

I’m having this problem also!

Benjamin_Stieger · January 16, 2019, 1:24pm

Same problem here. All shortcuts work, except for the CMD+. for expand/collapse.
Using Chrome 71.0.3578.98 on macOS 10.14.2

Arthur_Miko · January 18, 2019, 10:18am

Erica, maybe you can do something related to this options

Alan · January 21, 2019, 3:10pm

Yeah, this has nothing to do with language or keyboard. I have set to English/US and there is no functioning keyboard shortcut to expand one level only. If there is something in Chrome that makes Ctrl Period problematic, can this be switched to or duplicated in some other key combo?

Alan · January 21, 2019, 3:40pm

I found it: AdBlock uses Ctrl-Period as a shortcut, and it’s interfering. The resolution is:

Click the 3 dots (top right) for the Chrome menu, click More Tools, Extensions. From the extensions page, click the Hamburger, and pick Keyboard Shortcuts. From there, change the AdBlock shortcut to nothing or to whatever.

Arthur_Miko · January 21, 2019, 3:44pm

Amazing! Thanks! How did you find it?

Alan · January 21, 2019, 3:45pm

Googling Ctrl Period and Chrome.

pottster · January 21, 2019, 9:51pm

I had the same issue with a custom expand/collapse shortcut not working in Chrome. I suspected that there might be a conflict with an extension so tried in Incognito Mode (which disables all extensions unless specifically allowed). Still had the problem so thought that wasn’t it until your post reminded me of the extensions keyboard shortcut dialog. Turns out that was the answer after all and Incognito Mode may disable all extensions but it doesn’t loosen their hold on keyboard shortcuts it seems

Thanks

PA_B · May 26, 2020, 7:42pm

Sorry to bring this up again 1 year later. I’m facing the same issue, but this time for Firefox. I tried in a Chrome-based browser and the Cmd-. shortcut works as expected, but in Firefox, nothing happens (nothing is logged in the JS console either). I tried disabling all my addons but it didn’t change anything, also tried a different version of Firefox (I usually run on Nightly, so I tried on Beta for a more stable version and still no luck).

Am I the only one in that situation?

Firefox : tried with both Nightly 78 and Beta 77,
on MacOS,
FR mac keyboard (tried with the keyboard settings set to US or German)