Stylish shouldn’t affect it, since that’s just CSS.
I doubt Powerpack would impact this either, but have you ever run into this while not using Powerpack?
It has happened just in the last couple of weeks. I’ve been running PowerPack for a few weeks too… so, it has only happened when using Powerpack, but hard to know if there is any correlation.
Disable Powerpack may be too much to ask, but if this issue comes up often it may be worth it to stop using Powerpack for a few hours and see if it stops happening…
So how often do these issue happen? On average less or more often than once a day?
Makes sense. I’ll monitor if it continues, and then try disabling Powerpack and see if that has an impact. Thus far it is a rare occurrence, only happening a couple of times in the last 10 days or so. Definitely not as often even as once a day.
Ok, thank you!
Please also monitor if pasting as opposed to typing can lead to this, i.e. does it always happen after pasting something. I know it’s extremely hard to remember if you pasted after the issue appeared, but it’s easier if you know this possibility so you can have a better idea next time.
The reason is that sometimes when copying you could paste in invisible characters that can lead to unexpected situations. I doubt that’s the case since we haven’t received errors from your client, but it’s a one of the possibilities I can think of right now.
I’m also having this problem. I did copy and paste some text from Microsoft word, but there shouldn’t have been any odd invisible characters; it was just text. I’m on Chrome on a Macbook, and I’m not using any special apps or widgets. How did others resolve this? Did it eventually start syncing again, or did you have to download it and reupload it or something?
Thanks!!
I was never able to get the document to sync until I refreshed the page. So I copied out some of the content, refreshed, and pasted the content. Since then I have not had issues with the document syncing. I’m continuing to monitor as it has occurred for me a couple of times. So far I can’t tie the behavior to anything specific or repeatable.
Could you try Ctrl+S and see if the “Sync now” link is still there?
From the information we’ve gathered so far, unlikely. You can export the document you’re working in the OPML format and paste it back after refresh, that’s the safest method.
Thanks for the update… Today we had any user running into this problem.
Serious stuff, will definitely gather as much info as we can and investigate this.
Thanks @Erica! Haven’t had a recurrence of the issue since last week. I’ll keep monitoring and let you know if I run into it again and/or if I can link it to any specific factors.
Now it says “Save now” where before it said “Sync now.” Clicking on it still does nothing. Ctrl+S also does nothing.
Also, the “backup” function first only backed up the part that had been synced, and then it was disabled. I could get it only by selecting everything, clicking the menu button to the left, and selecting “Export.” Unfortunately I only realized this after I had lost some of my work, having thought that “backup” backed up everything on the screen.
If this keeps happening, my team will have to find something other than Dynalist, which would be a real shame because otherwise Dynalist seems really fantastic!
It’s happened again! I just copied and pasted some text from Workflowy, because the Import from Workflowy function wasn’t working, and it stopped letting me sync. Do you think it is something that happens after a copy-paste?
It could be. How many lines/items did you copy paste? It could be related to the size of the pasted content.
I’m having the exact problem described here.
Yesterday (where the "Sync now tag is located) all day it showed the Dynalist figure-8 logo whirlling around. Now it is stuck on “Sync now” but clicking does nothing. It has not synced with my other versions (mac desktop and iOS) Any suggestions?
Sorry for the late reply – which platform were you on? And is it the web app or the desktop app?
I had same problem and found it is because of the settings of my smart phone application that the Mobile Settings> “Use WiFi only” is checked.
There is no warning or message to notice that syncing is failed because of the network connection.
When it is checked, I feel syncing seems to be less frequent even the smart-phone is connecting to WiFi.
To change it,
Smartphone-application> hamburger menu > Settings> Mobile settings > Use WiFi only > unchecked.
Haruyasu, I posted a bug report about your concern here: Says Synced, isn't synced
The simple solution they need to implement is to have a periodic attempt to get data from the server and if that fails (even temporarily) change the message from Synced to Not Syncing.
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The original bug has been long fixed, it’s where clicking on the “Sync Now” button doesn’t actually work after a user has been offline for a while. This was originally due to an issue with the backoff mechanism implemented to prevent overwhelming the sync server in case there was an issue.
In your case, pressing the hamburger menu should show you whether your changes are “Saved” or “Synced”.
I feel syncing seems to be less frequent even the smart-phone is connecting to WiFi.
Hmm I’m not sure why that’s the case, but in theory it shouldn’t be. On every sync attempt, the app checks that the OS reports that you’re on cell network/data, and if so, skips the sync until a bit later. If you don’t mind the data usage then that shouldn’t matter.
Are you checking the OS setting or the application-specific setting? I could tell my iPhone to not allow cellular data specifically for DynaList. I don’t do this, but it is there.
Regarding Saved or Synced the issue is Saved / not Saved only comes up after you start editing.
I think if you do it on the OS level, the OS just cut off internet access for the said app when you’re on data.
I would imagine the setting to be unreliable if the OS would require the app to check it. After all, the OS has the ability to not give the app internet access.