Desktop app on Windows say "Can't sync"

🐛Bugs
#1

I use the desktop app for Windows. I have one document there, which doesn’t sync to the server, but giving the message “Can’t sync”. It is the only document having this behavior. All other docs I can see in the Android app and on the web version.

Here is the log output:

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#2

Don’t mind me, just reading your list

Food and guest projects
Something for an Amarone…
chicken liver
can soak in milk+salt before
pasta e fasoi
lamb, beef, pork; stew - hearty dishes
mushrooms with top
butter
bacon/pancetta
onion, garlic
tomatoes
chicken liver
olive oil
white beans (boiled the day before)
butter/fat
smoked pork
onion, carrot, celery (leek)
tomatoes (preferably canned)
beans
pasta - cold cooked for a few hours
parmesan cheese + olive oil

#3

yummy, right!? But you’ll never know the improvements to to this list because I still can’t sync it ::evillaugh::

But yeah, what’s up with the support? It’s nonexisting?

#4

I am no expert but it sounds like the local document file has corruption.

What I would do first is go to Dynalist from a web browser and “Make a copy” of the document, just to be sure there is always a backup until you have repaired the original.

Then try Make a copy from the Windows app.

Then try Export from the Windows app > OPML > Save as file

Then New Document > Import OMPL

Then try editing this new document and see if it syncs and is no longer corrupt.

If you’re satisfied, drag all the other copies to a folder named “Recycle Bin” or just delete them.

#5

I wonder what this means though. I see one other person had the same error last year, but no other people. It’s just your two got unlucky? Windows Desktop App can’t sync - :bug:Bugs - Dynalist Forum