Couldn't capture things into inbox

šŸ›Bugs
1

Steps to reproduce

Unknown.

Expected result

Always able to capture things into inbox.

Actual result

Occasionally (once a day) receive ā€œCapture to inbox failed, please double check your inbox location and try again.ā€ for unknown reason. I didnā€™t make any changes for inbox in the mean time.

Environment

Desktop version

Additional information

At least, in the error message, ā€œCapture to inbox failed, please double check your inbox location and try again.ā€ Could you include the capturing text so that I donā€™t need to type it all the way over again?

Thanks.

Additional comments

2

Hmmā€¦ does it tend to happen when you start up the app?

3

Noā€¦ It happens in the middle. I captured something a few minutes ago, and it suddenly get error. Very strange.

4

Thanks for the follow-up, and sorry for the late reply!

I tried capturing a few dozen times and didnā€™t run into it. Consistent steps will be really helpful in this situation, so please help us out if you have more information on how we can reproduce the issue.

Also - could you check the version of your desktop app for me? You can do that by choosing the ā€œAboutā€ option in the main menu (menu icon at the top right corner).