Click on attachment link, blank browser page opens
Expected result
To see the attachment, in this case a PDF
Actual result
Nothing visible
Environment
Which operating system are you using? Mac 10.15.6
Which browser are you using? Firefox 81.0.1
If youâre using a desktop or mobile app, whatâs the version number of Dynalist?
Are you using any third-party scripts for Dynalist, e.g. PowerPack? No
Additional information
Anything else you think would help our investigation, like a screenshot or a log file? You can drag and drop screenshots to this box. For large amount of text, try putting them into something like Pastebin.
Additional comments
Noticed that the same happens from the download manager
On the Mac and Web the files are downloading, not opening to view which is what I was expecting. So, while I thought that nothing was happening, they were in fact piled up in my Downloads folder. Is that the correct outcome?
On iPadOS I am taken to a Dynalist web page with a message:
ACCESS DENIED
You are not allowed to access this file.
Go to homepage
On iOS seems to work as expected. Click the link, the document opens
In case itâs related, Erica changed the email address on the account (at my request) a week or so ago.
I believe that shows the email for the account youâre logged into.
Are you sure you donât have two accounts? The wrong email plus the access denied error makes it sound likely. (Because the other account is not the owner of that attachment, thus the permission error.)
A few days ago (1st Oct) you responded to my request to change my account email address. You said you would make the change once I had confirmed by email from the new address. I did that. So I am wondering if something has gone wrong in that process? I am logging in with the new email address but it appears as the old one. As if in some way they are both live.
I donât think email changes would affect permissions to access files. Does it show the same account across all the platforms that work/doesnât work to open the file? If itâs showing the wrong account, does a logout/login fix the issue?
Where do the credentials that allow file access come from? I am logging in with one address but the account is showing a different one. Wouldnât that affect access to the files? I have tried logging out and back in from all platforms. I also tried a different browser and incognito in case there was a cache.
Well, itâs not happening quite as I thoughtâŚ