Mac Desktop App Blank


#1

Steps to reproduce

  1. Launch application.

Also tried:

  1. Remove application
  2. Remove ~/Library/Application Support/Dynalist/dynalist
  3. Launch application

Expected result

Application should show my data. It was working a few days ago.

Actual result

Application window is blank. I can hover over invisible elements, and see cursor changes. It seems to see the data (e.g. the title of my last open document is visible); but nothing else works.

Environment

Which operating system are you using? Which browser are you using? If you’re using a desktop or mobile app, what’s the version number of Dynalist?

MacOS 10.12.6
Desktop Mac App 1.1.7

(web app works fine in Firefox 60.0.1)


Additional information

Platform: mac
App path is: /Applications/Dynalist.app/Contents/Resources/
Data path is: /Users/xxx/Library/Application Support/Dynalist/dynalist
[App] /Applications/Dynalist.app/Contents/MacOS/Dynalist
[App] App running, version 1.0.3
[Updater] Checking for updates...
[Updater] https://dynalist.io/standalone/check?platform=mac
[Loader] Trying to load main file from /Users/xxx/Library/Application Support/Dynalist/dynalist/packages/dynalist-1.1.7.asar/main.js
[Loader] Executing main function
[Updater] Done checking for updates.

Additional comments


#2

Could you please share a screenshot? (I want to see if it’s entirely blank or with the “No document is open” screen, or some other weird state)

Also, could you please check the developer console and see if there’s any error in it? Thanks in advance!


#3

Sure. It seems to sync the state of whatever I have open in another host (e.g. web application). If I toggle the help, another black bar appears as well.

Screenshot of application:

Screenshot of application with developer tools enabled:


#4

That’s really weird… Something seems wrong with the Chromium core (the browser). Even the developer tool stopped working.

By “remove application” do you mean uninstalling it?


#5

Yes. I uninstalled the application and the deleted application support folder.

I suppose it could be a system issue or conflict with other software. Currently running standard MacOS 10.12.6. Also have McAfee Endpoint Security (IT mandated, can’t disable or remove).

Is there any form of debug logging I can enable from outside the application that would help you?