Some recently created document lost when I try to find it

🐛Bugs
#1

Steps to reproduce

  1. I creat some document at 6 May.
  2. Today(9 May) I try to find them

Expected result

Should exist

Actual result

Not exist anymore. Also checked the backup file of 6/7 May, didn’t exist either.

Environment

Which operating system are you using?

  • Macos Catalina
  • Version 10.15,4

If you’re using a desktop or mobile app, what’s the version number of Dynalist?

  • 1.3.5.

Are you using any third-party scripts for Dynalist, e.g. PowerPack?
Yes, installed Powerpack 3 in 26 April, but just have a trail that day and didn’t launch it later.

Additional information

I often open Dynalist simultaneously on Mac App, chrome web app, Andrio app on 2 mobile phone.

One bug I submit before is I never able to quit Mac App Dynalist as click on the “x” on the left right of app windows. So what I am doing usual is using force quit.(Sorry for not apply your workaround solution you gave before as was very busy at that time and feel a little bit complex, and just expect can be fixed in the following version).

I assume may be this disappear of these document may due to I create these document on offline and quit with force quit(not sure I did or not). So I make this test with the following steps:

  1. create a document on offline.
  2. quit Mac App Dynalist with “force quit”.
  3. online my Mac and reopen Mac App Dynalist .
  4. the document disappeared.

for step3, if I reopen Mac App Dynalist first, the whole dynalist is kept in an very old historical version and will be refreshed after I set my Mac online. However, still the document disappeared.

Additional comments

#2

Sounds like your desktop app has gotten its save file in a corrupted state and it’s not able to resolve it… I think the files you created should still in in the file system somewhere, but it’s not visible/recognized.

If you’d like you can email us at our support address (support@) and we can handle any private data-recovery for you.

I believe if you followed the fix for the “unable to quit” issue it should resolve the issue - it involves backing up the data folder, then deleting it. This will make the app re-download all your files fresh from the server and clean any corruptions that would cause future issues.

#3

Thanks Shida， the “unable to quit” issue has been solved today by the step by step guidence in the email before.
However, more uncertain data losed I found today, I have already send email and is waiting for feedback.
Thanks for all the fantastic works of the Dynalist team.

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