Is there no way to contact Help other than the community?
Yes and I think it’s pretty accessible?
Because of the large number of free users we have, we try to leverage our help center and community to make the support load lighter so we can spend more time on development. The forum also make all past discussions searchable so we don’t need to repeat the same responses again and again.
EDIT: I’ve moved and renamed your post because it was in the wrong category and the title was not descriptive.