iPad Smart Keyboard Arrow Keys Don’t Work

tracked

#1

Steps to reproduce

Starting from scratch, what are the steps to make the bug happen? The fewer the steps, the better.
Use the app on iPad.

Expected result

What do you expect to see after carrying out the steps above?
Hitting up and down arrows would cause the cursor to move up and down.

Actual result

Instead of the expected result, what happened?
The cursor moves horizontally.

Environment

Which operating system are you using? Which browser are you using? If you’re using a desktop or mobile app, what’s the version number of Dynalist?
iOS 11 on iPad Pro


Additional information

Anything else you think would help our investigation, like a screenshot or a log file? You can drag and drop screenshots to this box. For large amount of text, try putting them into something like Pastebin.


Additional comments


About the ❓Help category
#2

Up/Down is intercepted by iOS and Dynalist never receives the Up/Down keypress, basically…

We’ve managed to work around the Tab/Shift-Tab issue, will try to work around this next.


#3

I am using Logitech keyboard with my iPad and the down and up arrow keys don’t work. Is that bug? If not, what is the workaround.


#4

Hi Venki,

As I mentioned above, Up/Down is intercepted by iOS and basically Dynalist doesn’t even know you pressed Up/Down. iOS decides what to do.

There’s no workaround for now, unfortunately. Will come up with something soon!


#5

Hi Erica,

I know this is a frustrating issue and limitation with the iOS keyboard, however it really limits the flow whe working on an ipad. Any way of assigning custom keys to this that would work with iOS? (Something even as a user I could define).

Also since your app is native (though I assume the browser is embedded into the iOS app), it would seem that the shell app should be able to receive the arrow key triggers from the hardware.

Sorry to be a pest about this, but the beauty of an outline is quick navigation of the outline and when you have to lift your finger for a simple task like going to the proceeding line or next line, it gets frustrating.

Thank you,
Chris


#6

We’re looking to fix that and it’s one of our top priorities right now.

It’s a doable solution but we don’t want a separate keyboard shortcut to move between items on iOS, since in that case you’d need to remember to use Up/Down on desktop/web and something else on iOS… not good. We’d rather just work around iOS and try to make Up/Down do the right things.

Thanks for the suggestion though!


#7

Hello,

I’m just trying out Dynalist, but iPad keyboard support is going to be a blocker for me :cry: I just want to point out that Outlinely did find a way to support arrow keys (but unfortunately lack some of Dynalist excellent features…).


#8

Hi Arunaud,

Thanks for the input! Making this work in one of our top priorities, so good news for you! Just look out for our new app updates and it should arrive really soon :slight_smile:


#9

Thank you Erica! Do you have any good news or expected release date? :hugs:


#10

No release date, sorry about that. But it’s one of the top things we want to fix! :slight_smile:


#11

This is great to hear. Keyboard support for iPad would really simplify life!


#12

Hi Erica,
Still no news ? it’s been month now…


Up and down arrow keys change function to move to start/end of item instead of previous/next item
#13

Sorry, @Clement_B! This is still on our todo list, and it’s pretty non-trivial to fix.

We’ll be sure to update here once we make progress on this one!