Desktop app suddenly stopped working

resolved

#1

I’ve been using the desktop Dynalist app on MacOS daily for months.

Today, computer restarted, and now the app won’t open. Clicking the icon bounces it a couple of times but no window appears.

I’ve tried re-downloading the app and copying over the old one in Applications - no change.

I can still log in and use Dynalist in Chrome itself, no problem - just not the app.

Any suggestions on how to troubleshoot?

Environment

Desktop app 1.0.3
MacOs High Sierra 10.13.3


#2

Could you please try deleting the “~/Library/Application Support/Dynalist/dynalist/install” folder and see if that helps?

It may be caused by the recent desktop app shell update.


#3

That folder doesn’t exist:

ll ~/Library/Application\ Support/Dynalist/dynalist/
data/                            dynalist-2018-2-22-2-5-38.log    dynalist-2018-3-13-14-11-47.log  dynalist-2018-3-7-15-54-18.log   env.json
downloads/                       dynalist-2018-2-28-11-42-1.log   dynalist-2018-3-13-14-11-51.log  dynalist-2018-3-7-15-54-19.log   packages/
dynalist-2018-2-19-14-29-26.log  dynalist-2018-2-28-15-36-34.log  dynalist-2018-3-13-14-12-3.log   dynalist-2018-3-7-15-54-21.log   settings.json
dynalist-2018-2-19-9-32-56.log   dynalist-2018-2-28-20-0-58.log   dynalist-2018-3-13-14-14-16.log  dynalist.json

#4

I see, sorry about that.

Could you please PM or email (support@dynalist.io) the latest .log file in that folder so we can investigate further? Thanks!


#5

Sent it

However, it’s now resolved: I removed the directory “/Library/Application Support/Dynalist” entirely, restarted, and was able to log in again and it now seems to work.


#6

That’s nice, thanks a lot for figuring it out and for the update!