Connection Down again?

Alex_Pasternak · February 23, 2018, 3:19pm

Is anyone else getting connection issues once again? I get “Bad Gateway” on https://dynalist.io/

Craig_Oliver · February 23, 2018, 3:32pm

Yes, I’m getting the same error. Make sure to back up your open docs!

Stephen_Dewitt · February 23, 2018, 3:32pm

Yep, same here

Craig_Oliver · February 23, 2018, 3:54pm

Paging @Erica and @Shida – you might have a network or server issue.

Robert_Floyd · February 23, 2018, 4:15pm

This will be very bad if the Dynalist folks are once again all unavailable.

And something for the postmortem: when the Sync button let me know there was a problem, a message box popped up saying (paraphrasing here): “Don’t select the backup option. Click here to find out how to save your documents.” I did that and wound up on a help page in the same window. When I attempted to get back to my documents, they wouldn’t reload.

If you’re going to give people links to click to tell them how to save data, please make sure clicking the link doesn’t result in the loss of the data. Any such link should be forced to open in a new window.

Juan · February 23, 2018, 4:54pm

Same Here!

Piotr · February 23, 2018, 5:32pm

it’s working again

Shida · February 23, 2018, 5:33pm

Update: It’s back up.

Short explanation: Our service provider was doing mass reboots for Spectre and Meltdown mitigations. We will write a more detailed post about this soon.

ovitch · February 23, 2018, 5:55pm

Hi Shida,

Thank you for the update. What is the best way to reach out to you or Erica in case of problem?

Tried twitter and linkedin but I was wondering what would be the most efficient!

Thanks again.

Erica · February 23, 2018, 6:25pm

Update: we just posted the post-mortem.

Erica · February 23, 2018, 6:28pm

Twitter and email support are the best ways already. Unfortunately in some cases it’s not guaranteed that we’ll see those messages as soon as they were sent.